’Tis impossible to be sure of any thing but Death and Taxes. (The Cobbler of Preston by Christopher Bullock, 1716) Many of us are, no doubt, familiar with those two most famous examples of certainty. And the fact is, everything else is pretty much up for grabs. Flash back to the end of February 2020. […]
Like seeing a car you’ve never seen before or learning a word you never knew before, as soon as you see the car or learn the word, they seem to be everywhere. Such is the case with digitalization. So, we weren’t surprised at all to see a Transunion consumer study, the results of which were […]
The January edition of Best’s Review contained an article entitled, “Turning a Corner”. The article was about so-called insurtechs (as if insurtechs are something other than the insurance technology we’ve known, loved, developed, and used for decades.) It said this, in part: Through the Great Depression, there were as many as 300 U.S. auto manufacturers. But […]
We once heard a story about the town of Uxbridge, Massachusetts. According to the story, many years ago, it took the people of Uxbridge 50 years to figure out the sewage in the Blackstone River, which flows through the town and was stinking up the place, didn’t actually come from Uxbridge. We’re fairly certain gravity […]
No matter how you slice it, 2021 is going to be an extraordinary year, if for no other reason than it follows 2020. Need we say more? Consequently, we thought it appropriate to come up with an equally extraordinary list of New Year’s resolutions and to share them here. So, as a public service, here […]
’Twas the night before Christmas, and all through Finys, What most folks were doing was anyone’s guess. But Kurt was responding to customer queries While Scott, fast asleep, dreamt of sugar plum fairies. Their stockings were hung from their chimneys with care: With COVID around, the home office was bare. But customer service was still […]
There are many ways by which we come by our convictions: Sometimes we see things that motivate us. Sometimes we learn things that inspire us. Sometimes we hear things that disturb us. Sometimes we hear things that unsettle us to the point at which we realize we can’t let them be true. Pertaining to #4, […]
The past is a foreign country: they do things differently there. (L.P. Hartley, The Go-Between) The coronavirus pandemic has us thinking about that famous quote from L.P. Hartley. It also has us thinking about three other things: The so-called new normal Best practices Thomas Kuhn. First, the notion of a new normal, of course, suggest […]
We’re not sure we’ve stumbled on the proverbial new normal. But we’re positive we’ve found new life in the ninth month of the coronavirus pandemic. Like everyone else on the planet, we slowed down for a while. We had to. Common sense dictates proceeding with caution through uncharted waters. But we started to find our […]
Because we’re incorrigibly curious — and because it’s part of our professional responsibility to stay abreast of things in the industry we serve — we recently conducted an experiment on Google. We entered the phrase, coronavirus insurance industry, and searched. The search returned 496,000,000 results. The sheer number surprised us. But what surprised us more […]
