Entries by Mark O'Brien

DIY Means Design It Yourself

When most people think about designing something — a car, a software program, a rocket, the perfect in-laws, an insurance product — they usually think about something difficult and pretty messy. It doesn’t have to be that way, at least not always. Our customers were asking us for a toolset to give them maximal flexibility […]

What’s Up?

Now that we’re more than halfway through 2021, we were thinking about the de rigueur predictions that will soon be coming our way for 2022. For some reason, that put us in mind of the classic Budweiser commercial from 1999. After that, we decided to get serious; although, we really didn’t feel like it. It’s […]

Don’t Choke on Chokepoints

The June edition of Risk & Insurance ran an article about the blocking of the Suez Canal by the cargo ship, Ever Given. In the print edition, the article was entitled, “CHOKEPOINT!” In the print and digital editions, the article starts with this: In March, a large container ship blocked the Suez Canal for six […]

Rates of Change

We seem to have been writing and speaking a good deal lately about change — the changes undertaken during the COVID pandemic, the changes that could have and should have been considered before the COVID pandemic, and the changes we should be undertaking now in anticipation of the next pandemic or the next catastrophic business […]

Have You Looked?

Everyone seems to be talking about 2020, the coronavirus pandemic, and the lessons they’ve learned from both. What lessons did you learn? Have you looked for them? We mean really looked. Are you sure? Objectively speaking, it was a year of change. It had to be. As we were reminded constantly, the old normal was […]

That Thing’s Gonna Blow Up

We’re old enough to remember the days when our grandmothers would come to our childhood homes to help out with some of the chores. As she was washing the dishes by hand, we’d say, “But Gram, we have a dishwasher.” As she was washing the clothes by hand, we’d say, “But Gram, we have a […]

What Does Finys Stand For?

You might be surprised at how many times people ask us what Finys stands for. For a while, we thought about trying to make it an acronym. But in case you haven’t tried it, finding useful words that start with y is pretty tough. The best we could come up with was Finys Is Now Your […]

The Next Level

We’re in the midst of March Madness. We love the games and everything. But one of our favorite parts of the experience is that we get to hear any number of coaches and players in the innumerable post-game interviews saying things like this: “We have to take our game to the next level.” Or this: […]

Uncertainty: Welcome To the Future

’Tis impossible to be sure of any thing but Death and Taxes. (The Cobbler of Preston by Christopher Bullock, 1716) Many of us are, no doubt, familiar with those two most famous examples of certainty. And the fact is, everything else is pretty much up for grabs. Flash back to the end of February 2020. […]

Digitalization: Déjà Vu All Over Again

Like seeing a car you’ve never seen before or learning a word you never knew before, as soon as you see the car or learn the word, they seem to be everywhere. Such is the case with digitalization. So, we weren’t surprised at all to see a Transunion consumer study, the results of which were […]