Entries by Mark O'Brien

Know Your Vendor

While thumbing through the February edition of CIO magazine, we came to this article: “A tsunami of IT project disasters is on the horizon“. You already feel better about that core system replacement you’ve been contemplating, don’t you? If that didn’t cheer you up, this certainly will: We’re talking spectacular failures that disrupt supply chains, delay […]

Cognitive Dissonance

There was an opinion piece published in May by PropertyCasualty360˚. The title of it is, “Plethora of challenges face the insurance industry on the road ahead”. Most of the piece was fairly predictable. But this caught our attention: Another troublesome challenge for the insurance industry is overcoming cognitive biases, such as recency or legacy biases. […]

Too Costly Overruns

For reasons we can’t even recall, we were doing some research in The Complete and Total History of Abbreviations and Acronyms in the Whole Entire English Language (TCATHOAAAITWEEL) when we came across TCO. We certainly knew TCO stands for Total Cost of Ownership. But we didn’t know that hadn’t always been so. According to the TCATHOAAAITWEEL, […]

The Finys Mailbag

It’s been a while since we opened the mailbag. But given the volume of cards and letters we get, we’re definitely overdue. So, here’s a selection of our recent fan mail: Dear Finys, A vendor recently told me I could have a complete policy administration suite implemented in 20 minutes. Is that true? Sincerely, In […]

Insurance Trends for 2023

Now that we’re almost through the seventh month of 2022, we decided to get a jump on the upcoming year and publish a list of the trends we hope to see in 2023. Since we wrote about no-code/low-code platforms in February of this year, we were inspired to fire preemptively by something we found in […]


Because we like to keep ourselves abreast of what’s going on in the insurance industry, we happed across a post from Comperemedia purporting to identify three emerging trends. They are: Ecosystems Expanding Brands as a Life Coach Beyond the Screen as We Know It. We don’t know what any of those things are supposed to […]

Don’t Yank My Value Chain

In perusing Insurance Business America, we came across the insurtech weekly news roundup. In the roundup, we came across this: The coronavirus pandemic has underscored the need for insurers to modernize but fewer than 25% of the 200 largest global insurers have truly digitized their value chain. It might be more helpful to the remaining […]

Ripped From the Headlines

Sorry. We couldn’t resist making the title of this post as sensational as possible. But we did find a headline that intrigued us. It was this, from Insurance Business America: “Wisconsin Supreme Court rules against insurance coverage for COVID losses:” The Wisconsin Supreme Court ruled on Wednesday, June 1, that businesses are not entitled to […]

Cyber Liability

The May edition of NU Claims contains an article entitled, “Cybersecurity compliance is about to get even trickier”. It contains this fact: A January study by KPMG found that senior risk executives in the Americas reported record losses from fraud, compliance breaches and cyberattacks over the last year and expect threats to grow in 2022. […]

Brave New World

On October 22, 2015, MIT Technology Review published a piece called, “Why Self-Driving Cars Must Be Programmed to Kill”. It’s hard to imagine the degree of academic detachment required to reduce a philosophical quandary to the level of computer programming and to anthropomorphize said computer and the programs it runs to the extent that a life-and-death […]