Entries by Mark O'Brien

A Word About Culture: Part One

A recent edition of Harvard Business Review carried an article entitled, “The Hard Truth About Innovative Cultures”. At first, we thought it was about Greek yogurt. Then we read it and learned it’s about the five characteristics of effective corporate cultures. Here they are: Tolerance for Failure but No Tolerance for Incompetence Willingness to Experiment […]

Technology Emerges … Unless it Doesn’t

We came across an article the other day on a site called, The Frisky (we’re not making that up). The article was called, “11 Emerging Insurance Technology Trends to Watch in 2019”, and it featured, wouldn’t you know it, an infographic. It also made this prognostication: $2 Billion will be invested into emerging insurance technologies […]

The Future of Insurance

With everyone from consultants to analysts, from trade publications to software vendors, from insurtechs to FOMOs writing about the future of insurance, we started thinking we might be conspicuous by our absence. So, in the interest of living on the bleeding edge of insurance prognostication (don’t worry … we have lots of styptic), here are […]

The Hamster In the Black Box

Every once in a while, we like to take a look back at the insurance industry’s technical literature. It reminded us that, at a time in the not-too-distant past, it was impossible to pick up anything — trade publications, marketing collateral from vendors, reports from the analyst community, et al. — without reading about Service […]

Changing the Subject Won’t Help

We firmly believe in the notion that anything is possible. If a person puts his mind to something, or if a group of people commits to working together to accomplish something previously unaccomplished, we’re among the first to believe it can be done. But believing anything is possible isn’t the same as believing everything is possible. […]

Let’s Be Careful Out There

At various points in the year, we like to review some of the things that have been forecasted to take place in or be important to the insurance industry. As a result of such a review, we came across a piece from PropertyCasualty360 called, “Four trends shaping insurance in 2019.” In brief, the four predicted […]

Business Objectives

Some businesses have lists of objectives that are better measured in yards, rather than word-counts. If there’s a way to prioritize and manage that many objectives, maybe that’s okay. We, on the other hand, tend to think there are two business objectives that (should) supersede all others: Acquire customers by developing the right product Retain […]

The Decreasing Increase

Based on some of our recent reading, there seems to be a disparity of opinions as they pertain to the employment market: Exhibit A: According to an article in PropertyCasualty360, “The number of insurance professionals aged 55 years and older … increased 74 percent [between 2006 and 2016].” Exhibit B: According to a study published […]

Be Careful What We Wish For

We’re tech people. We’ve always thought we’re tech people so insurance people wouldn’t have to be tech people. And we’ve always felt like we were alone in that thinking. But the tide may be starting to turn. The February edition of Best’s Review ran an article entitled, “Generation Next”, contending that the traditional focus of the […]

Tight Lips Sink Ships

If you’re familiar with the expression, “Loose lips sink ships,” you understand why too much information (TMI) can be a bad thing. By the same token, too little information (TLI) can be equally bad. Case in point: The insurance industry seems conspicuously tight-lipped when it comes to information about implementations. As a result, there’s precious […]