Entries by Mark O'Brien

What Does Finys Stand For?

You might be surprised at how many times people ask us what Finys stands for. For a while, we thought about trying to make it an acronym. But in case you haven’t tried it, finding useful words that start with y is pretty tough. The best we could come up with was Finys Is Now Your […]

The Next Level

We’re in the midst of March Madness. We love the games and everything. But one of our favorite parts of the experience is that we get to hear any number of coaches and players in the innumerable post-game interviews saying things like this: “We have to take our game to the next level.” Or this: […]

Uncertainty: Welcome To the Future

’Tis impossible to be sure of any thing but Death and Taxes. (The Cobbler of Preston by Christopher Bullock, 1716) Many of us are, no doubt, familiar with those two most famous examples of certainty. And the fact is, everything else is pretty much up for grabs. Flash back to the end of February 2020. […]

Digitalization: Déjà Vu All Over Again

Like seeing a car you’ve never seen before or learning a word you never knew before, as soon as you see the car or learn the word, they seem to be everywhere. Such is the case with digitalization. So, we weren’t surprised at all to see a Transunion consumer study, the results of which were […]

The High Cost of Being Unprepared: Part Two (An Insurtech Tale)

The January edition of Best’s Review contained an article entitled, “Turning a Corner”. The article was about so-called insurtechs (as if insurtechs are something other than the insurance technology we’ve known, loved, developed, and used for decades.) It said this, in part: Through the Great Depression, there were as many as 300 U.S. auto manufacturers. But […]

The High Cost of Being Unprepared

We once heard a story about the town of Uxbridge, Massachusetts. According to the story, many years ago, it took the people of Uxbridge 50 years to figure out the sewage in the Blackstone River, which flows through the town and was stinking up the place, didn’t actually come from Uxbridge. We’re fairly certain gravity […]

Our New Year’s Resolutions

No matter how you slice it, 2021 is going to be an extraordinary year, if for no other reason than it follows 2020. Need we say more? Consequently, we thought it appropriate to come up with an equally extraordinary list of New Year’s resolutions and to share them here. So, as a public service, here […]

A Christmas Tale

’Twas the night before Christmas, and all through Finys, What most folks were doing was anyone’s guess. But Kurt was responding to customer queries While Scott, fast asleep, dreamt of sugar plum fairies. Their stockings were hung from their chimneys with care: With COVID around, the home office was bare. But customer service was still […]

Good Enough is Not Good Enough

There are many ways by which we come by our convictions: Sometimes we see things that motivate us. Sometimes we learn things that inspire us. Sometimes we hear things that disturb us. Sometimes we hear things that unsettle us to the point at which we realize we can’t let them be true. Pertaining to #4, […]

The Big Shift

The past is a foreign country: they do things differently there. (L.P. Hartley, The Go-Between) The coronavirus pandemic has us thinking about that famous quote from L.P. Hartley. It also has us thinking about three other things: The so-called new normal Best practices Thomas Kuhn. First, the notion of a new normal, of course, suggest […]