Entries by Mark O'Brien

The Importance of Balance

On January 2nd, Insurance Thought Leadership published an article called, “Insurtech Trends for 2022”. We think it reflects the abiding confusion and uncertainty around insurtech. This excerpt seems to reflect that confusion and uncertainty: While insurtech has been around for some time, the past year’s growth has been picking up substantially. We’re well past the […]

Does Continuity Have a Price?

In an article we published in the Fall 2020 edition of the The Demotech Difference — “The Importance of Sound Implementations” — we wrote this: Turnover is the equivalent of corporate amnesia. We recalled that recently because there seems to be a spate of updates of late telling us about leadership turnover in the vendor community […]

Read the Fine Print

We’d been reading about folks who claim to be able to implement a core processing system in one day. Then we had a prospect ask us if we could do the same thing. We said, “Sure. Anybody can do that.” The prospect replied, “Can you do it for me?” We said, “Yep. On one condition.” […]

On Your Mark. Get Set ….

There are two things we’re not really big on: One is giving advice. The other is New Year’s resolutions. Nevertheless as 2021 winds down — another year of challenges, COVID-related and otherwise — we wanted to share something that seems meaningful, at least to us. We recalled having seen, at some time or other, a […]

A Picture’s Worth ….

We have no idea how many words we’ve written and spoken about the Finys Suite. We do know if all those words were published in one place, they’d make Tolstoy look like a piker. We also know we’d likely have a very difficult time finding an audience for such a tome. So, since a picture […]

How Do You Get From Here to There?

We’re often asked what it takes to be a successful software vendor. What it takes to be a successful software vendor is, in fact, what it takes to be a successful human being. While we’re not in a hurry to give away our Secret Sauce (patent pending), we do think it’s only fair to share […]

It’s About Belonging

We call our user group the IAB — Innovation Advisory Board. We created the Board because we care about our customers. We care about their satisfaction. And because we care about them and their satisfaction, we care about their input. We held this year’s annual meeting of the IAB October 12 and 13. While we […]

Let’s Get Rolling: Part Two

In part one of this series, we wondered why the seeming infatuation with insurtech continues apace as if software that’s already on the market were inadequate to overcome reliance on legacy technology. And we asked this question: “Since many of those new [insurtech] wheels are unproven (hence, the risk), why wouldn’t we work with the […]

Let’s Get Rolling

We saw an article in the September edition of Best’s Review. It’s called, “The Billion-Dollar Question: What’s the Allure of Investing in Insurtechs?” The author starts by explaining what he calls VC math: As a venture-stage investor, the goal is to deliver five times the returns on the money entrusted to me, within 10 years or so. […]

How Much Do We Need to Worry?

In a rather random Google search, we came across a paper published last year by the global IT consulting firm, Coforge. The title of the paper is “8 Challenges Threatening the Insurance Industry in 2020”. Since threatening sounded rather ominous (we might have gone with facing), we decided to give it a read. Lo and behold, we […]