There are many ways by which we come by our convictions:
- Sometimes we see things that motivate us.
- Sometimes we learn things that inspire us.
- Sometimes we hear things that disturb us.
- Sometimes we hear things that unsettle us to the point at which we realize we can’t let them be true.
Pertaining to #4, we once heard someone say, “Well, you know, sometimes good enough is good enough.” In a sense, Finys is dedicated to the proposition that good enough is not good enough.
Some years ago, we saw Roy Firestone in interview Troy Aikman on his ESPN program, Up Close. At the time, Aikman was the quarterback of the Dallas Cowboys, with whom he won three Super Bowls. On several occasions during the interview, Aikman made reference to playing a perfect game.
At one point, Firestone said, “You keep referring to the perfect game. Do you actually think it’s possible to play a perfect game?”
Aikman responded, “I don’t know. But if that’s not what we’re striving for, what’s the point?” Translation: Good enough is not good enough.
By the same token, we don’t know if it’s possible to make the perfect software. But if that’s not what we’re striving for, what’s the point?
What We Know
We do know it’s possible to make software that does what our customers need it to do. We do know we can make sure of that by asking them. That’s why our Innovation Advisory Board comprises members from all of our active customers who want to participate. We do know we will continue to modify and improve our software, enhancing it and adding functionality to it.
We also know we can limit it. We can’t be all things to all people. Neither can our software. So, we’ll make sure it fulfills the insurance-administration objectives of our customers. But it won’t ever contain functionality that doesn’t pointedly and efficiently fulfill those objectives.
Do we believe it’s possible to play the perfect game or to make the perfect software? We don’t know. But we do know Ralph Waldo Emerson was right when he said, “We aim above the mark to hit the mark.”
Good will always be good. But good enough will never be good enough.