We love a good panic as much as the next bunch. But we have to admit we’re not precisely sure what all the fuss is about when it comes to customer experience, particularly in the insurance industry. We completely understand its justifiably increasing importance. But self-service portals have been around long enough to have become […]
One of our professional colleagues who shall remain unnamed shared an email with us the other day that qualified as the written equivalent of a cold call, and an inappropriate one at that. This is what it said: Dear Sir, I tried to call you, but you didn’t pick up. Because I didn’t want you […]
Back at the turn of the century, with Y2K behind us and a new millennium of technology ahead, we were hearing the term, disintermediation, quite a bit. The prevailing assumption was that technology and e-commerce (remember e-commerce?) would replace the agents from which people had theretofore purchased insurance. Even as late as February of 2015, […]
The outbreak of the coronavirus constitutes a profound test for the insurance industry. More pointedly, it’s a test of your company’s ability to continue operations without staff members being in the office. The fact is, now more than ever, insurers will have to rely on the contingency plans they put in place and the software […]
From conversations you’ve had with us, conversations you’ve had about us, and the messaging you’ve been exposed to (particularly in our blog posts), you’ve likely gotten the gist of our corporate culture. We aren’t a huge operation, but we consider that a strength. We aren’t a small operation, but we’ve managed our growth judiciously. As […]
A recent review of trends for strategic initiatives in the insurance-industry showed core transformations remaining relatively flat over the period between 2015 and 2020. At first, we wondered why: Is it because the need is constant and is being addressed relative slowly and, perhaps, consistently? Especially in light of the fact that so much marketing […]
You’d be forgiven if you thought business intelligence (BI) — along with its two close pals, data and analytics — were chief preoccupations for insurance companies. You’d be forgiven because, according to one study we’ve seen, between 2015 and 2020, somewhere in the neighborhood of 80 to 90 percent of property/casualty insurers considered BI and […]
Sixteen months or so ago, we published a post about digital transformation. In that post, we suggested this: One of the most constructive things we might do is ignore all the commotion about digital transformation. While organizations might need to transform (more likely they need to adapt and evolve), digital transformation has become all but indecipherable […]
Since we’re software developers — and given the world’s tendencies toward complexity — we thought it might be a good idea to take a crack at simplicity. So, here goes: The Finys Suite is effectively a property/casualty policy administration system … with a few operational goodies added on. More specifically, the Suite includes all of […]
Since it’s the time of year at which most people are proclaiming the things they resolve to accomplish in the New Year, we figured we might as well take a crack at ours. So, here they are, in prioritized order: We resolve not to make any New Year’s resolutions. We resolve not to express any […]
