Entries by Mark O'Brien

How Do You Get From Here to There?

We’re often asked what it takes to be a successful software vendor. What it takes to be a successful software vendor is, in fact, what it takes to be a successful human being. While we’re not in a hurry to give away our Secret Sauce (patent pending), we do think it’s only fair to share […]

It’s About Belonging

We call our user group the IAB — Innovation Advisory Board. We created the Board because we care about our customers. We care about their satisfaction. And because we care about them and their satisfaction, we care about their input. We held this year’s annual meeting of the IAB October 12 and 13. While we […]

Let’s Get Rolling: Part Two

In part one of this series, we wondered why the seeming infatuation with insurtech continues apace as if software that’s already on the market were inadequate to overcome reliance on legacy technology. And we asked this question: “Since many of those new [insurtech] wheels are unproven (hence, the risk), why wouldn’t we work with the […]

Let’s Get Rolling

We saw an article in the September edition of Best’s Review. It’s called, “The Billion-Dollar Question: What’s the Allure of Investing in Insurtechs?” The author starts by explaining what he calls VC math: As a venture-stage investor, the goal is to deliver five times the returns on the money entrusted to me, within 10 years or so. […]

How Much Do We Need to Worry?

In a rather random Google search, we came across a paper published last year by the global IT consulting firm, Coforge. The title of the paper is “8 Challenges Threatening the Insurance Industry in 2020”. Since threatening sounded rather ominous (we might have gone with facing), we decided to give it a read. Lo and behold, we […]

Software Is a Service

No. That’s not a typo in the title. Yes. It’s a play on Software As a Service (SaaS). Yes. Our software is available in the cloud. But it’s also something we think about frequently when we’re asked, “What do you do?” The Obvious We provide an administration suite for property/casualty insurance. That means our suite […]

The End of What?

We happened to see a piece on the Gartner website the other day that said this, in part: Policy administration systems [provide] full end-to-end life cycle management … vendors are increasingly offering a comprehensive range of products with vendors looking to alternative capabilities to differentiate their offerings; for instance, front-end portals with embedded engagement tools. We have […]

DIY Means Design It Yourself

When most people think about designing something — a car, a software program, a rocket, the perfect in-laws, an insurance product — they usually think about something difficult and pretty messy. It doesn’t have to be that way, at least not always. Our customers were asking us for a toolset to give them maximal flexibility […]

What’s Up?

Now that we’re more than halfway through 2021, we were thinking about the de rigueur predictions that will soon be coming our way for 2022. For some reason, that put us in mind of the classic Budweiser commercial from 1999. After that, we decided to get serious; although, we really didn’t feel like it. It’s […]

Don’t Choke on Chokepoints

The June edition of Risk & Insurance ran an article about the blocking of the Suez Canal by the cargo ship, Ever Given. In the print edition, the article was entitled, “CHOKEPOINT!” In the print and digital editions, the article starts with this: In March, a large container ship blocked the Suez Canal for six […]