Six years ago, we wrote a post called, “Keep the Change”. At the end of that post, we wrote this: Since we have to keep the change, we may as well manage it effectively. In the time that’s elapsed, we’ve come to realize two things: (1) We were correct. (2) We didn’t know how correct […]
Most software companies define success in a number of common (and predictable) ways: They develop and deliver software specifically for their intended users. They possess a deep understanding of their customers’ needs and experiences. They ensure their software enhances business value and has quantifiable ROI. They establish roles and responsibilities with their customers during implementations. […]
Since we concluded our Innovation Advisory Board (IAB) meetings early last month, since the IAB comprises users of our software, and since (like our software) we intend to keep improving our IAB meetings, we were doing a little reading on the topic. We found a post from April of 2022, published by Forbes — “Why Customer […]
tell (noun) In poker, a tell is a change in a player’s behavior or demeanor that allegedly reveals information about his hand strength. This can include facial expressions, nervous habits, or mannerisms that are believed to be indicative of a player’s assessment of his hand. A tell can be used to gain an advantage by observing […]
We asked JoAnna Bennett and Mark O’Brien from O’Brien Communications Group to attend our annual Innovation Advisory Board Meeting. Following that experience, Mark wrote this post. Back in my corporate days, I had the distinct sense in every meeting I attended that they were conducted for the sole purpose of talking about writing plans for […]
With more and more being written about AI — and with more and more applications being developed for its use — we couldn’t help wondering about the role of AI in what we’ve come to consider business intelligence (BI). Obviously enough, BI is synonymous with data analytics and has been for a while. But we […]
In the early 2000s, policy admin vendors whose systems had tools were at a distinct advantage. Vendors that didn’t have tools would blanch at the notion of competing for business: “We can’t beat those guys. They have tools!” That was then. This is now. Configuration toolsets have become table stakes. If you’re a vendor — […]
Your legacy system is starting to wheeze a little. It’s not as reliable as it once was. It’s nowhere near as flexible as it used to seem to be. It requires a little more coaxing than you’d like to give it. And you, your agents, and your policyholders are starting to wonder if it might […]
At this point, insurtechs have been around long enough that most of us are familiar with the benefits they typically tout. Here are the Top 10: Innovation and modernization, based on their belief that new technologies like AI, machine learning, blockchain, and IoT will change the game. Core system vendors are under pressure to integrate […]
The July edition of Best’s Review ran an article called, “Social Inflation Remains a Thorn in the Side of Casualty Insurers”. The article reflects the evolving psychology of some policyholders and the corresponding expectations that yield suspicion of corporations and assumptions about corporations’ abilities to inflate compensatory damages: Social inflation continues to test the ability […]
