Conifer Insurance Company operates across a complex mix of personal and commercial lines, admitted and surplus-lines business, and all 50 states. As a niche carrier, Conifer needed a core insurance system that could support products and operating models that do not always fit neatly into standardized software.
Finys began working with Conifer when the company was a start-up, initially supporting policy administration and later expanding to billing and claims. The configurable architecture of the Finys Suite has enabled the Conifer team to add products, states, screens, forms, and rate tables without relying on multiple, disconnected core systems. Conifer can manage its diverse books of business through a single policy, billing, and claims system.

That flexibility has supported substantial growth. At the time discussed in the case study, Conifer had grown from approximately $18 million to $100 million in premium. The carrier believes that growth is in part due to its ability to build out new lines and respond quickly to business opportunities with Finys.

The story is also about the working relationship required to make configurability valuable. Conifer describes Finys as an extension of its internal team, with candid communication, shared priorities, and the ability to shift resources when a new business requirement emerges.

Read the full case study to see how trust, teamwork, and configurable insurance technology helped Conifer scale a highly diversified business.