Mennonite Mutual Insurance Company began its search for a new core insurance system after facing aging legacy technology and a failed implementation with another vendor. The carrier needed a web-based, configurable system that could bring policy and claims information together, increase agent access, and support future growth.

With the Finys Suite, Mennonite Mutual replaced manual underwriting processes, improved access to current and historical data, and ensured more consistent reporting. Finys Design Studio enables the carrier’s team to make product and system changes, helping it move work forward without having to explain every requirement to an external resource.

The implementation also delivered improvements across claims, billing, and accounting. Agents can report first notice of loss through the system, claims professionals can view the complete policy from the claim screen, and managers can establish reserve and settlement authority parameters. Month-end reporting and commission information became available sooner, shortening the accounting close cycle and allowing agency commissions to be issued approximately one week earlier.

These efficiencies helped support significant business growth. Since 2018, direct written premium increased from approximately $21.5 million to more than $42 million—a 95 percent increase—without a corresponding increase in staffing. The full case study explains how collaboration, consistent project-team support, and configurable insurance technology helped Mennonite Mutual improve operations while expanding its business.