The carrier needed a core system that could support rapid growth without requiring a significant increase in staff. At the time of the interview, Westminster American had grown from approximately $32 million in written premium and was targeting $60 million. The scalability of the Finys Suite allowed the company to write more and larger accounts without the performance limitations it experienced with its previous system.

Finys also helped Westminster American improve several day-to-day processes. Building inspection requests that had once been handwritten and tracked manually could be initiated and monitored through the system, reducing the time underwriters spent following up on missing reports. Policy-document accuracy improved, and the carrier began automating output and distribution to agents to support service and regulatory requirements.

The case study emphasizes accountability. Westminster American describes Finys as accessible during mission-critical issues, transparent about timelines, and clear about the status of service requests through its ticketing process. Read the full case study to see how a fast implementation, insurance expertise, and responsive support helped the carrier strengthen operations while pursuing significant growth.