After nearly two decades on its previous core system, Farmers Mutual Insurance Company of Salem County recognized that its technology was limiting its ability to grow and improve service. The carrier lacked web-based rating and policyholder portals; agents found billing difficult to navigate; and internal teams relied heavily on the vendor to implement product and regulatory changes.

Farmers of Salem selected the Finys Suite to create a more accessible experience for employees, agents, and policyholders. The implementation included policy administration, billing, claims, reporting, and digital portals. Policyholders can retrieve documents, pay bills, and report claims, while agents can issue policies, obtain forms, and follow claim activity. The additional visibility has reduced calls to the claims department and made information available outside normal business hours.

The carrier also used Finys Design Studio to build rating algorithms, rate tables, and test cases. That capability gave its team more control over product configuration while supporting personal and commercial lines across multiple states. On the claims side, Farmers of Salem completed a point-in-time conversion, migrating all lines from the previous claims system to Finys in a single step.

Throughout the project, regular calls, dedicated workstreams, and access to the right Finys team members helped the organizations address changing requirements. The full case study explains how teamwork, self-service capabilities, and a more intuitive core system improved the experience of agents, policyholders, and employees.