Meet Tim Suppes, a leader at Wayne Insurance Group in Wooster, Ohio—an insurance carrier focused exclusively on the Ohio market. In this video, Tim shares the company’s journey with Finys, beginning with a pilot project in 2014 and culminating in a complete system conversion by 2019. He reflects on the operational challenges they faced, the transformative impact of the Finys Suite, and the trusted relationship they’ve built with the Finys team. Discover how Finys helped Wayne Insurance Group streamline systems, improve agent satisfaction, and grow their business without significantly expanding staff.
About Wayne Insurance Group
Wayne Insurance Group is an Ohio-based insurance carrier with $70 million in assets, focusing exclusively on the Ohio market. They sought a technology solution that would consolidate systems, improve functionality, and enhance the agent experience.
From Pilot Project to Full Conversion
The journey with Finys began in 2014 with a pilot for a new BOP program. Following its success, the company proceeded with converting all lines of business, completing the transition by 2019.
Replacing Three Systems with One Platform
Prior to Finys, Wayne Insurance Group operated on three separate systems that limited agent access and functionality. The Finys Suite provided a single platform with the features they needed, reducing complexity and enabling better service for agents and policyholders.
Growth Without Adding Significant Staff
Before implementing Finys, the company managed $36 million in premium with 40 staff members. Post-implementation, they surpassed $60 million with only 43 staff—demonstrating the efficiency gains from automation and the elimination of manual processes.
Strong Relationships and Agent Satisfaction
Tim emphasizes that the relationship with Finys is built on trust, responsiveness, and delivery. The system was implemented with agents in mind, and their positive feedback—coupled with zero complaints in recent meetings—confirms the platform’s success.
Full Transcript
I’m Tim Suppes. I’m from the Wayne Insurance Group in Worcester, Ohio. We’re an insurance carrier with about 70 million in assets, and we write in Ohio only. We started working with Finys in 2014. We did a pilot project on our BOP because we didn’t have a BOP program at the time. We then started working with them and finished all the lines. We completed our conversion in 2019. For a company of our size at the time, we had limited options to consider, and then we got to know Kurt and the team here. We liked Kurt and what he was presenting to us. They weren’t a salesy company. They were, let’s get this done. And that’s what attracted us to Finys. Well, we were working at the time, and we chose Finys because we were working with three different systems, and agents couldn’t access many features.
It had limited functionality, and so Finys offered us a single platform with the functionality we needed. Before we started with Finys, we were about a $36 million company and had 40 people in what I call my operation. After the Finys Suite was implemented, we reached over 60 million and only had 43 people. We only added three people. So that’s what the automation does: it provides us with a single platform and a print solution, eliminating the manual processes we had before. So we have been able to grow without adding staff. Our working relationship with Finys is very good. We like the people. That’s important to me. It’s all about relationships, and we’ve pushed Finys. We’ve asked for some things that weren’t in the system, and they’ve delivered on those. And the key point is that our agents like the system.
That’s extremely important. When we did this, internally, we were saying this isn’t being written for you, it’s being done for the agents. And our agency force likes it. We just had some meetings with them, and then we asked ’em about the system and things that they, and there were no complaints at all. I do recommend Finys. It is something that I’ve done, and I believe in them, and I want them to be successful. I’m a tough person. I demand a lot, and they delivered on that. I’m looking for people to get the job done, and I think that’s what Finys does and has done for us.
