In this video, Lauren Belfiore, Director of Information Systems at Security Mutual Insurance Group in Ithaca, NY, discusses how her company uses the Finys Suite end-to-end as its policy administration system, covering quoting, rating, policy issuance, billing/receivables, claims, and reinsurance.
With the Finys Suite, Security Mutual has improved efficiency by reducing manual file handling and boosting underwriter productivity, thereby generating more business.
About Security Mutual
Security Mutual Group is committed to bringing quality insurance products to market, delivering the best customer experience, and fostering a strong work environment for its employees. They are a long-established company that is flexible and adaptable, addressing their customers’ changing needs while conducting business with integrity and professionalism.
Using the Finys Suite as an End-to-End Policy Administration System
Security Mutual uses the Finys Suite across the full insurance lifecycle, including quoting, rating, policy issuance, billing and receivables, claims management, and reinsurance. This end-to-end approach allows teams to manage core operations within a single system, reducing complexity and eliminating the need for disconnected tools.
Improving Efficiency and Underwriter Productivity
By implementing the Finys Suite, Security Mutual significantly reduced manual file handling and administrative effort. The intuitive user interface supports faster workflows, enabling underwriters to work more efficiently and increase overall production. As a result, the organization has been able to generate more business while maintaining operational control.
Why Security Mutual Values the Finys Partnership
Lauren highlights the Finys team’s responsiveness and collaboration as a key differentiator. From timely support to a genuine focus on helping Security Mutual serve its customers, Finys operates as a trusted partner rather than just a software vendor.
Full Transcript:
Hi, my name is Lauren Belfiore, and I am the Director of the Information Systems Department for Security Mutual Insurance Group. I’ve been there for about four years, and we are located in Ithaca, New York.
Our company uses the Finys Suite from A to Z. It’s our policy administration system. So we quote, we rate, we issue our policies from there and our billing, our receivables, we enter all of our claims reinsurance, so we pretty much use it for every part of the business.
The Finys Suite has definitely helped our business. We don’t have to touch the files as much as we used to. The user interface is very easy, so the underwriter’s production has greatly increased; therefore, we’ve definitely generated much more business. Working with the Finys team has really been great for Security Mutual. They’re very responsive to us. They really seem to really care that we get what we need to service our customers. They’re very timely, they’re very friendly. I really enjoy working with them over most vendors that I’ve worked with in the past.
