Wayne Insurance Group began its relationship with Finys by using a new Businessowners Policy as a pilot project. The approach gave Wayne an opportunity to evaluate the policy, billing, claims, and reporting capabilities of the Finys Suite before committing to the replacement of two legacy systems supporting its three insurance companies.

From the beginning, Wayne viewed the project through the eyes of its independent agents. An underwriter with prior agency experience was asked to use the system without prior instruction and to evaluate its ease of use. Her positive response helped confirm that agents could navigate the system with limited training. As additional lines were implemented, agents found that the flow and functionality remained consistent across products.

The Finys Suite helped Wayne eliminate manual work and allowed employees to devote more time to flagged submissions, analysis, and strategic activities. The company reported productivity improvements of 40 percent or more without increasing staffing at the same rate. Wayne also emphasizes that configurability allowed agents to conduct business in familiar ways while the intuitive interface made their work easier.

Beyond the technology, this case study focuses on the importance of selecting a core system provider that understands insurance and remains committed when challenges arise. Read the complete story to learn how an agent-first implementation and a collaborative relationship helped Wayne successfully move away from its legacy systems.