Hospitality Insurance Group needed a core insurance system that could support its long-term growth without the cost and complexity associated with larger, more cumbersome alternatives. Its existing environment limited speed to market and required underwriters to complete important calculations and processing work outside the system in spreadsheets.

The carrier selected the Finys Suite for policy administration, billing, and claims. To begin delivering value before the complete implementation, Finys launched quoting functionality early, allowing Hospitality’s underwriting team to become familiar with the system almost a year before the remaining core functions went live. The full implementation of Commercial Property, General Liability, and Liquor Liability across seven states was completed in approximately 18 months.

Hospitality launched all seven states and its lines of business together, avoiding a patchwork of temporary processes for agents and business partners. The Finys rules engine also reduced off-system underwriting work, while the ability to write multiple lines on a single form simplified processing. The carrier describes the system as stable, intuitive, and easier for employees to adopt than anticipated.

The case study also examines how Finys, Hospitality, and Marias Technology worked together to define requirements, test the system, and support a carrier with limited internal technical resources. Read the complete story to learn how a flexible implementation approach helped Hospitality improve efficiency and prepare for expansion into additional products and distribution capabilities.