The Minnesota FAIR Plan faced a firm deadline: its contract with its previous technology provider was ending, and another extension was not a desirable option. The organization needed to select, configure, and launch a replacement core insurance system within a timeframe many industry contacts considered unrealistic.

Finys set clear expectations from the beginning and ultimately brought the new system into production in 12 months, aligning the launch with the expiration of the previous contract. Because the FAIR Plan lacked an internal technology team, Finys recommended working with Marias Technology to document requirements, update rating manuals, map information from the legacy system, and coordinate testing.

As the deadline approached, the Finys, Marias, and Minnesota FAIR Plan teams worked together to distinguish essential go-live functionality from items that could be completed later. That prioritization, combined with open communication and a willingness to commit additional resources, allowed the organization to meet its deadline without compromising the quality of the core implementation.

The case study provides a practical look at what successful FAIR Plan system replacement requires: accurate documentation, realistic expectations, thorough testing, and genuine collaboration among the carrier, software provider, and implementation partner. Read the full story to learn why the Minnesota FAIR Plan describes the engagement not as the purchase of a system, but as the beginning of two long-term partnerships.